Senior User Experience Researcher (Worldwide Remote)

Job description

Hi, we’re DuckDuckGo, the Internet privacy company for everyone who's had enough of hidden online tracking and wants to take back their privacy now. For over a decade, we've been building our product, including new privacy technology, and working with policymakers to make online privacy simple and accessible for all.  


Our app is now downloaded more than 50M times a year, and our private search engine packaged with it has become the #2 search engine on mobile in the U.S., Canada, Australia and the Netherlands. Oh, and we've been profitable since 2014 with revenue currently exceeding $100 million a year! Now we’re rolling out major new features, such as Email Protection and App Tracking Protection, and we’re also working on a desktop browser version of our app for Windows and macOS. 


We’re looking for a Senior User Experience Researcher to help shape our all-in-one privacy solution and join our mission to show the world that protecting your privacy online can be simple.  


The Opportunity 

As part of our growing team, you’ll collaborate with team members at all levels across the organization to identify and close significant product gaps. 


Examples of projects you might work on include leading qualitative research or conducting usability studies to determine UX gaps and opportunities, identifying user expectations and needs, and supporting the development of brand messaging and positioning.


In this role, you will autonomously lead highly impactful projects that scale across millions of users from proposal through to postmortem assessing vague problems, proposing high impact solutions, and executing them against a set of success criteria. You will also:

  • Collaborate with product teams to identify and resolve product gaps (e.g., diagnosing user frustrations and proposing strategic solutions).
  • Conduct end-to-end qualitative research (primarily using online tools) to understand user needs and emergent product opportunities.
  • Devise usability tests, questionnaires, screeners, and discussion guides, including sample and data analysis plans and any eventual reporting.
  • Lead diary studies, surveys, moderated and unmoderated user studies, and in-depth interviews, adapting methodologies and experimenting with new approaches as needed.
  • Analyze research findings and deliver insights that product stakeholders can act on throughout the organization.
  • Ensure all research studies are methodologically sound and all components adhere to research best practices.  


What You Will Bring to DuckDuckGo 

  • Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem.  
  • Skills to wrangle vague problems, propose innovative solutions, and execute them with a strong focus on metrics. 
  • Extensive experience leading complex qualitative, usability, and human-computer interaction research projects.
  • Ability to identify underlying business needs and develop efficient research plans and necessary research materials (screeners, questionnaires, tests, or interview guides) to address those needs fully.
  • Broad knowledge of qualitative research methods and ability to choose the approach best suited for the challenge at hand (e.g., contextual inquiry, card sorting, diary studies, unmoderated studies, competitive benchmarking, etc.).
  • Expertise in preparing and administering unmoderated qualitative studies as well as moderating IDIs and online interviews.
  • Analytical skills required to interpret usability studies and quantitative research results.
  • Ability to unearth deeper meaning from qualitative data and present findings in an appropriate medium such that findings are clear and actionable (e.g., customer journey maps, personas, data visualization, charts, etc.)
  • Capability to apply research skills to new products and industries.
  • A minimum of 7 years, working in a User Insight function as a decision-maker.
  • Strong organizational skills, you have an eye for detail and are not afraid to use it!
  • Effective project management skills.
  • Strong communication skills — you clearly articulate your recommendations and decisions, whether verbal or written.
  • Comfortable providing feedback to an array of stakeholders, internal and external, in the organization. 


How We Will Support You  


Our core values -- build trust, question assumptions, and validate direction -- underpin how we work day-to-day and the support we give our team members. We strive to empower our team members to be self-directed and self-motivated in their work.  

  • Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, whenever.  
  • Commitment to Personal Growth: Every team member has an annual budget of $1,250 USD to invest in their professional development. Every team member also has a dedicated Career Advisor, who serves as a guide to help you develop your strengths, identify your motivations, and understand your opportunities for growth. 
  • Leadership: We have many different types of leaders and possible combinations of leadership roles, so you can grow your career in a way that aligns best with your personal goals. You can seek additional leadership roles by being directly responsible for projects, taking ownership of areas of the company, developing and maintaining internal processes, or pursuing advisory roles. 
  • Work/Life Balance: Team members have the freedom and flexibility to organize their own work schedules. We want you to thrive both in and out of the office. We trust you to use good judgment and take the time off that you need to bring your best self to work.  


We also offer paid parental leave, a co-working stipend, office setup reimbursement, and a wellness stipend. More support resources can be found in our, Team Member Support Guide, which explains how we make your well-being a priority. 


For more information on how we collaborate worldwide, from leadership in our relatively flat organization to start-to-finish ownership, check out DuckDuckGo Culture: How We Work. 


Compensation 

Annual compensation: $160,000 USD and stock options. 


Hiring Process 

Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo and envision your future role here. Find out more about how we hire


Diversity, Equity, and Inclusion 

DuckDuckGo provides equal work opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 


We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request.  


If you think you might thrive in this environment, we would love to hear from you. 


Please note that: 

  1. Sometimes we meet up! Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While these plans were halted due to the COVID-19 pandemic, we plan to recommence all company meetups in 2022. 
  2. While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. 
  3. A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team. 
  4. By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.  

Job requirements

Please see requirements above.